Patient Portal

Patients must be registered in the patient portal in order to request prescription refills between appointments. Requests for refills may be made online or via the Follow My Health (FMH) phone app. Register today! Delays in registration will only prolong the wait to getting your prescriptions. Patients without internet access will need to place their refill requests through their pharmacy. We encourage you to use FMH for your medical questions as well by sending us a message.

Click here to Login or Register

Follow My Health Portal Support

Portal Support is available from Monday through Friday from 8:00 a.m. to 8:00 p.m. by calling 1-888-670-9775. Portal support is not available weekends or holidays.

*Portal support can only help with technical issues related to your FMH account*

Click Here for detailed instructions.

Frequently Asked Patient Portal Questions

How will I know that New York Spine & Wellness Center received my refill request from the Patient Portal?

Once you select the medication that you need a refill for, you will receive a popup response stating that your request was sent to your provider.

Why Do I Need to Request My Medication Refill 5 Business Days in Advance?

To allow enough time for us to process your request. To prevent interruption with your medication.

How will I know that my refill request has been processed through the Patient Portal?

Once your request has been processed at our office (this may take up to 72 business hours-do not count weekends or holidays) we will send a reply to your Follow My Health inbox stating the action was taken on your request. For example, your refill request is being processed and will be e-prescribed to your pharmacy.

IMPORTANT: If you have not received a message from us within 3 business days from the date of the request, please contact us.

Click here to access the Patient Portal Guide